Before starting the setup process, you must have a completely wiped iPhone. IT will wipe the phone after receiving the Equipment Request Cognito form. If you have not filled out the form, begin there. Make sure to select the
You must have filled out a Transfer Request form AND IT must have wiped the phone before you continue with this guide.
Navigate through Apple's Setup Menu
Choose the following options (reference photos below):
- English
- United States
- Continue
- Set Up Without Another Device
- Connect to Wifi
- Don't Transfer Anything
- Enroll this iPhone
- Scroll to the bottom and Tap the checkbox, tap “Enroll”
- Continue
- Enable Location Services
After a few minutes, apps should start loading on their own. Once the Litmos, Exaktime, and Hexnode UEM apps are available, continue with this document.
Set Up Apps
RLU
- Open the Litmos App
- Enter “RLU” in the “Site” textbox, then tap “Continue”
Exaktime
- You will need a setup code from the Exaktime website on your computer. Go ahead and open your laptop and navigate to rlgroup.exaktime.com. Log in, then go to the Dashboard tab. You should see “Company Setup code” there in the middle of the screen.
- Open the Exaktime app on the phone
- Type in the company setup code from your laptop into the phone
- Name this device [Employee first name last name]
- Tap “Setup”
HexnodeUEM
- Open the Hexnode App
- The app is going to ask for a bunch of permissions. We need to allow everything. Tap "Allow", “Allow Access”, “Always Allow”, “Allow While Using App”, or “Agree and Continue” for everything it prompts you. Once there are no more prompts, you have completed the setup process.