If you have issues uploading images to Cognito forms, please double-check your photo format settings and make sure it is set to “Most Compatible”. You can find instructions on how to do this below:
- Open the Settings App
- Navigate to Camera > Formats
- Once there, please select “Most Compatible”
This will ensure that photos taken with the camera will be taken in JPEG format instead of HEIC (which Cognito doesn’t accept).
Please note: This will only change FUTURE photos taken on the phone. All previous photos will still be in the old format and need to be converted before you can upload them. You can convert them by following these instructions: https://www.lifewire.com/convert-heic-to-jpg-on-iphone-5295695