Scheduling, tracking, and training for success: Utilize Outlook calendars to schedule recurring meetings with customers and internally to ensure all properties are visited at least once a month. Account Managers must submit a customer meeting and property visit schedule for the upcoming month to the Branch Manager by the last Friday of each month. B...

Introduction Safety is paramount in every aspect of our lives, spanning various contexts, from personal well-being to professional environments. Here are several key reasons why safety holds such significance: Protection of Life and Health: Safety measures aim to prevent accidents, injuries, and fatalities. Ensuring safety protocols are in place red...

If you have issues uploading images to Cognito forms, please double-check your photo format settings and make sure it is set to “Most Compatible”. You can find instructions on how to do this below:   Open the Settings App Navigate to Camera > Formats Once there, please select “Most Compatible”   This will ensure that photos taken with the camera ...

BD to solicit potential project opportunities   Collect information at minimum to include: BD to input all required information into Cognito Form for Project Pursuits.   BD to create Project Folder and include all required information.   Director of Preconstruction is to establish Pre-Estimating meeting time within 72 hours to discuss project opport...

  A guide for the process after property damage has occurred.   Responsible Department / Personnel Account Manager  Branch Manager  Branch Administrator Branch Manager Asset Manager  Safety/Loss Committee Director of Safety and Training  Loss Prevention Administrator   Completion Time and Frequency The account manager must submit an RL Accident/Inci...

Process of obtaining new driver’s previous driving history from previous employers.   Responsible Department or Person New Hires - Drivers Branch Administrators Human Resource Department Shop/Loss Prevention Department Completion Time and Frequency BA’s - Immediately upon receiving completed form from new Driver. Shop/Loss Prevention- Immediately up...

There are times when a new hire does not receive the Welcome email that provides the steps needed to create their ADP account.  Each Branch Administrator has access to have another email sent to the new hire and hopefully, this access will help with a quick resolution when this issue arises.   In the event that a new hire does not get the Welcome Em...

Vendor Process: If you have a new vendor that you would like to have setup, please email all the required documents to vendors@russelllandscape.com. Please note that this is an internal email address, so anyone outside of Russell Landscape cannot send to this email. There are two different types of vendors (supplier and subcontractor). A supplier is...

Reporting Accidents/Incidents  06.2020 Objective  Accident/incident investigations are necessary to identify causation and to help identify deficiencies in the environment and implement corrective actions that might be indicated to ensure this the following policies should be followed  Procedure  If a vehicle is involved, the police MUST be notified...

How to access contacts Open Outlook App Tap search icon Tap the “People” tab Enter employee’s name Click “Add to Contacts” (at bottom of screen) Click the “check mark” in the upper right corner to save to contacts...

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Access Proposals To access your proposals, you will navigate to ‘Support Services’ in Crew.  To log in to Crew:  The URL is: https://crew.russelllandscape.com Once logged in you can either click ‘Support Services Estimates’ on the home page or alternatively under the ‘Estimates’ drop-down menu then ‘Support Services Estimates’  Once on the Estimates...

Job Handoff Meeting Agenda View Job File Setup in Dropbox showing where the documents reside Go through drawings w/ takeoffs that match our contracted proposal Go through proposal(s) Go through Cost Detail w/ Man Hours by Phase Go through estimate pivot table by phase Go through hard quotes and/ or quote reports used to generate estimate Go through ...

Credit Card Customer Payment Policy If the client does not have a current Russell Landscape maintenance or construction contract, the client will be required to pay a 50% deposit prior to the start of work, with the balance due when the work is completed. If the client has a current Russell Landscape maintenance or construction contract, two payment...

It’s important for people to realize how dangerous it can be at bus stops, which is why drivers have a responsibility to make sure students can leave those bus stops safely.  ...

 Step-by-Step Guide to Enable Driving Safety Mode on an iPhone   Open Settings: Tap the Settings app on your iPhone’s home screen. Access Do Not Disturb: Scroll down and tap on "Focus" (previously labeled "Do Not Disturb"). Driving Mode: Tap on "Driving" under the Focus modes. Activate Automatically Select "Activate" under the Driving focus settings...

Please be sure that termination notices are submitted immediately following the employee’s last day of work.    If terminating a Russell Landscape W-2 employee, complete the Russell Landscape Termination Notification form.  The form is located on the backend of the website, on Mobile Manager, or you can use the link below. https://www.cognitoforms.c...

To create a proposal for irrigation, log in to Crew.   The URL is: https://crew.russelllandscape.com Once logged in via home page click “Support Services Estimate” * * Additionally, you can access via the tabs on the top of the page via the Estimates tab drop down and choose “Support Services Estimates”   Once in Support Services Estimates you will ...

When a Candidate applies through Indeed “Easy Apply,” minimal information about the candidate will be required to submit an application (Name, Phone #, E-mail).  Once the application is submitted, it will automatically flow into the ADP Talent Recruitment Module: Once that Candidate has applied for a position, he/she is ready to hire: For instructio...

Objective  In an effort to curtail theft and/or misuse of Russell Landscape fleet fuel cards, the following policy has been put into effect for all authorized users of Russell Landscape’s fleet fuel cards.    Fleet Fuel Card Policy and Procedure  Fleet fuel cards are to be used exclusively for Russell Landscape vehicles and equipment unless otherwis...

This is just a reminder of the information that should be on the “Talent” tab for anyone who is an approved driver.  Driver information will be audited during our annual insurance renewal.  There are quite a few drivers who do not have DTR (Drug Test Renewal) as a “tile” within their Talent tab.  The DOT requires that all drivers go for a drug test ...

  Introduction: Contact with stinging or biting animals or insects is one of the most frequent causes of injuries in our industry. You are likely to encounter bees, wasps, hornets, fire ants, mosquitoes, and ticks on job sites. According to the Centers for Disease Control and Prevention (CDC), 90–100 people in the United States die each year as a re...

Deferred Comp Plan Framework: If an employee is with RLG on March 1 of the year of certificate issuance and was continually employed for the prior calendar year, they are eligible for DC enrollment for that year. The plan will pay out after 4 consecutive years of employment for the initial enrolled year. If an employee has more than 3 months of empl...

  Before transferring a company phone from one employee to another employee, the phone will need to be wiped by the IT team.    Steps to take: Complete the Employee Equipment Request Form, checking the “Request Equipment Transfer” box at the end of the first page. IT receives the request, remotely wipes the phone, and sends setup instructions (it on...

Welcome Message Welcome to the Landscape Crew Field Manual! This comprehensive guide is designed to provide you with essential knowledge and practical insights to excel as a member of a landscape maintenance crew. Whether you are a seasoned professional or just starting in the landscaping industry, this manual will be a valuable resource to help you...

GENERAL SAFETY AND HEALTH MANUAL Policy Statement Russell Landscape Group, Inc. (from this point forward referred to as the “Company”) has a moral and business obligation to provide a safe work environment for its employees, subcontractors, and the public. It is, therefore, the Company's policy to abide by the Occupational Safety and Health Standard...

During Business Hours At Russell Landscape, our policy mandates that all equipment not in active use and not physically in possession of a crew member must be stored and secured in the weed eater racks and cages, with cable, chains and locks, on the designated Russell truck.  Overnight Hours Russell Landscape has established strict policies to ensur...

This is a guideline to help you navigate the mandate to pull an MVR each year.   The expiration date for the MVR is one year from the effective date of their DOT card or DTR test.  Also, for those on the spreadsheet who do not have a “Y” in column D, please update.  Click on the pencil beside DOT or DTR, whichever applies, click on “Additional Infor...

    Russell Landscape fuel cards can be used at just about any gas station in North America.   It is preferred that we purchase fuel from only RaceTrac & RaceWay. Each vehicle is assigned 2 fuel cards; 1 for the truck and 1 for all off-road equipment. Each card is branded with the vehicle number and either Vehicle or Equip: Cards are assigned to...

Distracted Driving Hands-Free Policy    Objective  In order to increase employee safety and eliminate unnecessary risks behind the wheel, Russell Landscape has enacted a Distracted Driving Policy. We are committed to stopping distracted driving and have created the following rules.    Distracted Driving/Hands-Free Policy and Procedure  Drivers WILL ...

Workforce needs expressed through the “Manpower Needs Form" are advertised on the appropriate hiring platform. The Workforce Development department receives and reviews resumes/applications. Selected candidates are texted a message with a link to a candidate information form labeled “Getting to Know You.”   Forms are reviewed and then forwarded to t...

WHAT IS 811? 811 is the national call-before-you-dig phone number. Anyone who plans to dig should call 811 or go to their state 811 center’s website a few business days before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t unintentionally dig into an underground utility line. 811 ...

Personal Protective Equipment (PPE) Policy It is the goal of Russell Landscape to provide a workplace free from known hazards. Russell Landscape is committed to providing Personal Protective Equipment (PPE) in the workplace to protect employees from exposure to workplace hazards and the risk of injury.   Responsible Department / Personnel This polic...